Answers to your questions.
1. What languages do you translate?
2. What kind of documents do you translate?
3. How many years of experience do you have?
4. How quick is your translation service?
5. How much does it cost?
6. How can I place an order?
7. How do I know the delivery date of my order?
8. Do you guarantee the date of delivery?
9. Do you inform the progress/status of my order?
10. Do you offer discounts?
11. What are the payment methods?
12. When do I need to pay?
13. Do you offer refunds?
14. How can I make changes to the contents?
15. How can I make sure of the quality of your service?
16. How capable are you?
17. How can I contact "Tokyo Documents" Japan?
18. What are the acceptable document formats?

Q1: What languages do you translate?
At present we offer English to Japanese and Japanese to English translation services only and focusing on these two languages makes us experts at what we do. However, we plan to offer other language translation services as well for your convenience in the future.

Q2: What kind of documents do you translate?
We translate a variety of materials such as emails, business reports, financial statements, general documents, website & software localization, marketing & advertising documents, contracts, brochures, catalogs & etc. Please see our service page for more details or contact us if you need to clarify further.

Q3: How many years of experience do you have?
The translators working at "Tokyo Documents" have more than 10 to 20 years of translation experience and they translate into their native language only which ensures a high level of quality. For more details please read about us page.

Q4: How quick is your translation service?
Currently, we have two service options which are Express Service or Economy Service. If the translation work is urgent we will make all efforts to deliver on time before the deadline.

*Economy Service: The economy service can deliver your translated documents within 4 to 5 days after the placement of your order provided it is a document with few pages. However, based on the project and the nature of the content the delivery date could vary from weeks to months for large scale translations. Please contact us to clarify further.

*Express Service: The express service can deliver your translated documents within 1 to 3 days after the placement of your order provided it is a small document with few pages. The express service is not available for large projects. Based on the project and content the delivery date could change from weeks to months for large scale translations. Please contact us if you need further clarifications.

Q5: How much does it cost to translate my documents or projects?
A: Please see our prices page for approximate quotations and you can calculate by yourself. However, please send your base document to us by email or Fax if you wish to know the exact price. For large scale projects, please send detailed information and all the content to provide you a precise estimate.

Q6: How can I place an order?
Initially, please send us your base documents, contents and project information by email or fax in order to receive a quotation from us. Thereafter, if you wish to proceed with the order please inform us by sending an email or a fax.

Q7: How do you I know the delivery date of my order?
A: We will send you the estimated date of delivery of your order after placing the order. Also, when sending our quotes before placing the order we will inform you the required time for the documents/projects.

Q8: Do you guarantee the date of delivery?
A: Yes, we are committed to deliver the completed documents/projects on the specified date of delivery. However, there could be unavoidable situations. So please read the terms of use for more information.

Q9: Do you inform the progress/status of my order?
A: The progress of large scale orders will be communicated to our clients during the process accordingly. However, the progress of small scale orders will not be informed until the date of delivery. If you wish to know the progress, please contact us at anytime.

Q10: Do you offer discounts?
A: We always strive to offer you the most cost effective solution to your translation while ensuring the highest quality. Therefore, there is no necessity to offer discounts.

Q11: What are the payment methods?
A: Presently, we accept bank transfers and credit card payments. Visa/Master/JCB and PayPal accepted.

Q12: When do I need to pay?
A: Payments of small orders/projects should be paid at the point of placing the order. Payments of large scale projects should be settled in two installments, first half of the amount should be paid at the time of placing the order and the second half should be paid in the middle of the project. We will inform you the date when placing the order. For some projects full payment is requested based on project characteristics.

Q13: Do you offer refunds?
A: No, we do not provide refunds under any circumstances after placing the order. If there are errors/mistakes in the translation, we will correct them free of charge within a month from the date of delivery. We will exert all efforts to ensure that you are satisfied with our service!

Q14: How can I make changes to the documents or project contents?
A: We will do corrections or make changes free of charge if it is due to our mistake. Also, we accept small changes free of charge. However, additional charges will be incurred if a large number of changes are required to meet customer needs and when it is not a fault of our service.

Q15: How can I make sure that you will provide a quality service?
A: All our translators translate into their native language only and possess more than 5 to 10 years of translation experience. For more details please read about us page. Also, it is possible to order a minimum US$99 in order to evaluate our skills if you would like to make sure.

Q16: How capable are you?
A: We have the capacity and the competency to handle both small to large scale projects. However, there could be changes in the feasibility and the delivery date of large scale projects based on the availability of our staff and existing order circumstances.

Q17: How can I contact "Tokyo Documents" Japan?
Please refer our contact us page to communicate with us by email or Fax. The telephone service can be used for the customers who have placed orders. If the customer is from outside Japan, the telephone communication time could be arranged via email or fax if there is a great time difference between the two countries.

Q18: What are the acceptable document formats?
A: We could accept and deliver documents in Microsoft Word, Excel, PowerPoint, Text, PDF, html and other formats. Please contact us if you require a specific format. We could also FAX free of charge for documents less than 10 pages and a small charge will be added for over 10 pages. If you require printed documents or data CDs the express courier and postal service is also available and additional charges will be added according to the destination country. (The express delivery by post from Japan to USA, UK or Europe would cost around US$ 10 to 15 for a 1kg parcel.)