Upon deciding to use our services and our website all our clients are requested to agree to our terms of service. After placing the order, we do not take any responsibility if you do not read and understand our terms of service. Please read our terms of service carefully before placing your order as our terms of service could change without notice.

Privacy Protection
We are dedicated to protect our clients' privacy and it is a major consideration when conducting our translation work. We do not reveal your information to any third party under any situation. Also, our clients have the right to send us documents after without any privacy related information. Please read our detailed Privacy Policy for further information.

Estimates and Charges
Many aspects are considered before the translation cost is determined. Factors such as the contents, technical words, complexity, base language and targeted language, speed of the service and the quality are considered when making estimates. Therefore there is no fixed price. However, for approximate quotations you can calculate yourself by utilizing the prices listed on our prices page. Please send your base document to us by email or Fax if you wish to know an exact price. For large scale projects, we require detailed information and all the content to provide you a precise estimate.

Methods of Payment
We accept bank transfers and credit card payments.
Visa/Master/JCB and PayPal accepted.

We request our customers to fill a simple "Letter of Agreement" when paying by credit cards. The identity of the card holder is verified in order to decide whether to accept payments by credit card. This is done to avoid credit card frauds and to ensure the safety of the credit card holder. We will not ask your credit card numbers or any other numbers printed on your card. Your safety is guaranteed 100% since the card numbers are directly handled by PayPal or the credit card processing company and they will not disclose your information to us.

Payments of small orders/projects should be paid when placing the order. Payments of large scale projects should be paid in two installments, first half of the cost should be paid at the time of placing the order and the second half should be paid in the middle of the project. We will inform you the date when you are placing the order. For some projects full payment is requested based on the nature of the project.

Refund Policy
After placing the order, we do not offer full or partial refunds for any reason. The time of the translators is consumed and the costs are incurred when the orders are processed. Therefore, it is not possible to make a refund. If there are errors/mistakes in the translation, we will correct them free of charge within a month from the date of delivery.

Delivery Dates
We will inform you the required time to complete the documents/projects when sending our quotes before placing the order. We will also let you know the estimated date of delivery of your order after placing the order and will make all efforts to guarantee the date of delivery of the completed documents/projects. However, in the event of unavoidable circumstances such as computer virus infections, unexpected data loss, natural disasters, network problems, sudden illness or death of a translator and other reasons. The estimated delivery date could be longer in case of such events. In such an event, we do not take any responsibility for any damages caused by the late delivery and we do not make full or partial refunds. If unexpected situations occur we guarantee that we will send you the completed documents as soon as possible and that all efforts are taken to avoid such situations. In order to make sure that you get your completed translations before the deadline, it is recommended that our clients place orders before considerable time to the deadline.

Methods of Delivery
We normally deliver documents through email as attachments. However, it is possible to send and receive documents in Microsoft Word, Excel, PowerPoint, Text, PDF, html and other formats. Please inform us if you require a specific format. We could also FAX free of charge for documents less than 10 pages and a small charge will be added for over 10 pages. If you require printed documents or data CDs, the express courier and postal service is also available but additional charges will be added according to the country of destination. (The express delivery by post from Japan to USA, UK or Europe would cost around US$ 10 to 15 for a 1kg parcel.)

Guarantees and Corrections
We are committed to provide you with a quality service. However, there could be human errors. Hence, you could request for a re-check or revision of the documents within one month from the delivery if there are mistakes or if you need better expression of the contents. If it is due to our mistakes, we will do the corrections or make changes free of charge. Also, we accept small changes free of charge. 　However, additional charges will be incurred if many changes are required and when it is not the fault of our service.

Communication
You could contact us initially by email or Fax. The telephone service is available only for customers who have already placed orders. If the customer is from outside Japan and if there is a great time difference between the two countries, a time for telephone communication could be prearranged via email or fax.